Find answers to common questions about our Singapore-Malaysia transport services. Can't find what you're looking for? Contact us directly!
Booking Your Trip
You can book with us at any time. However, our vehicles are often fully booked, especially during weekends and holiday periods. To guarantee availability, we highly recommend making your reservation at least 3 days in advance.
The easiest and fastest way to book is to contact our customer service team directly via WhatsApp. Provide us with your trip details, and we will confirm your reservation promptly.
For your peace of mind, we will send you the driver's contact information and vehicle details via WhatsApp by 9 pm the day before your scheduled travel date.
Yes, changes to your booking, such as pick-up time or location, can be made up to 24 hours before your scheduled departure. All changes are subject to vehicle availability.
We have a fleet of clean, comfortable, and well-maintained vehicles to suit your needs, including sedans like the Toyota Vios and premium MPVs like the Toyota Alphard.
Yes, please include everyone in the passenger count, regardless of age. This is to ensure we assign a vehicle that can safely and legally accommodate your entire group.
Absolutely. All our vehicles are strictly non-smoking to ensure a fresh and comfortable environment for all our passengers. Please mention any specific sensitivities during your booking.
Payment & Pricing
We offer several convenient payment methods. You can pay our driver in cash (Singapore Dollars) upon reaching your destination. We also accept Credit Cards, Online Payments, and Wise transfers. Please let us know your preferred method during booking.
All our rates are charged per vehicle, not per person. This provides excellent value for families and groups.
Our pricing is transparent. The quoted price covers your trip, but please note that charges for additional pick-up/drop-off points (S$10 each) and potential peak season surcharges may apply. Any applicable surcharges will be clearly communicated to you during the booking process.
No, a deposit is not required to confirm your booking. You can pay in full on your travel date, providing you with flexibility and peace of mind.
Yes, we can provide a softcopy receipt via email after your trip is completed. Please request this when you make your booking.
During Your Journey
No. This is a key benefit of our service. You and your family can remain comfortably seated in the vehicle while our experienced driver handles all immigration procedures at both checkpoints.
Under normal conditions, the journey takes approximately 1.5 to 2 hours. However, this can vary depending on traffic at the checkpoints. Our experienced drivers always monitor conditions to take the most efficient route.
To maintain the cleanliness and comfort of our vehicles for all passengers, we do not permit eating or drinking inside. We are happy to accommodate short breaks for refreshments upon request.
Tipping is entirely optional and at your discretion. If you are pleased with the service provided by your driver, a tip is a welcome gesture of appreciation.
Yes, your safety is our highest priority. All passengers are covered by our comprehensive vehicle insurance throughout the journey.
Airport Transfers
Please provide us with your flight number when booking an airport transfer. This allows our driver to monitor your flight's status and adjust the pick-up time accordingly. We will accommodate reasonable delays to ensure a stress-free arrival.
Your assigned driver will contact you via WhatsApp upon your flight's arrival to coordinate a convenient meeting point at the arrival hall. We will provide you with the driver's details the night before your trip.
To account for potential traffic and checkpoint congestion, we recommend scheduling your departure at least 5 hours before your flight's departure time. While you may request a later time, we cannot be held responsible for any missed flights due to unforeseen delays.
Our Services
All our services are strictly private. When you book with us, the vehicle is exclusively reserved for you and your group, ensuring privacy and comfort.
Yes, ensuring the safety of our youngest passengers is very important. We can provide child seats or booster seats for an additional fee of S$10 per seat, each way. Please request this during booking, as availability is limited.
No, we provide transport services from Singapore to a wide range of destinations across Malaysia, including Malacca, Kuala Lumpur, Genting Highlands, and more. Please visit our services page or inquire on WhatsApp for more details.
Still Have Questions?
Our customer service team is ready to help you with any additional questions about our services.
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